Kaiser Permanente Acute Care Center KPACC on 168th at E.14th

I would like to know if any one else has had a terrible experience with this facility located in unincorporated Alameda county? This was not my family's first bad experience with this place, but the worst for sure. I'll begin by saying that if you have a loved one in this facility that they are in danger, seriously.  Move them if you are able, if not, stay at their side the entire time.  My mother was recently admitted there for "end of life" comfort care.  The doctors had told us she would only survive for about 10 days. The aim was to make her as comfortable as possible, without performing any sort of lifesaving procedures. Basically, just give her pain meds until she was gone.  I remained with her for 20 hours a day throughout this ordeal, only rushing home to shower.  After returning from my shower, I was gone less than 2 hours, my mother was crying and complaining that they had hurt her arm while I was gone.  I was shocked to see my mothers arm and hand from the elbow down, swollen, and dark purple.  I immediately called for her nurse, who responded quickly. She too was shocked by what she saw, and called for the treatment nurse, who quickly called for the nursing supervisor. The nursing supervisor told me that my mom needed to see the Nurse Practioner.  This was at 9 am, and I returned to my mothers side to wait for the Nurse Practioner.  At 10 am, I returned to the nursing supervisor to ask if the NP was on her way.  This supervisor snapped at me, that she had other things to do, and was unable to locate the NP.  Around 11 am, I went back to the nursing station and was told they thought the NP was at lunch.  At 2pm, they still thought she was at lunch.  At 4pm, she finally shows up at my mothers room, takes a quick look at my mom's arm, where by now, you could clearly see the outline of her bruises and new injury. She dismissed it as nothing and left.  This person who called herself a Nurse Practitioner, must have thought I was stupid.  She was either clearly lying to me, or was stupid herself.  Either way, she should not have that job. That was a 7 hour wait for her to respond to an injury that was clearly caused by one of her staff.  The following day, is actually another long story, and complete disgrace to the nursing profession.  In a nutshell, my mother went 8 hours without any of her medication because the nurse on duty, could not read the chart.  She could not read or speak English, but was in charge of my mothers medication. When I asked when my mother was last medicated, she could only give me a blank stare, not undertanding what I was asking. I got another nursing supervisor to come help translate, and try to determine if the chart was wrong, or if the nurse couldn't read it. That person, Ana, I won't call her a nurse, said the chart was right, but didn't understand why my mother was negelcted for 81/2 hours. My mother was now suffering in terrible pain, never slept that night, and died the next morning.  The staff, management, and nursing at this facility are not trained, not compassionate, and I believe their behaviour and treatment of patients borders on the criminal.  To paraphrase Ernestine, "WE'RE KAISER, WE DON'T CARE, WE DON'T HAVE TO.