Video: Man Pickets Cell Provider Over Plan Gripe

John Rudman says when he didn't use up his minutes, AT&T kept the money left in his pre-paid account. AT&T says that's how such plans work and that Rudman was rude to its staff.


Have you ever been madder than hell and didn't want to take it any more?

In this Patch video John Rudman pickets an AT&T store in San Leandro to air his complaint about losing money when he didn't use up his pre-paid plan.

AT&T spokesman John Britton investigated the matter.

He told Patch that pre-paid plans offer a use-it-or-lose-it package of minutes for people who don't want contracts. Rudman had to have understood that before he bought the plan, Britton said.

In the video Rudman says he was misled about the duration of a contract.

Britton rejects that assertion. Workers at the store told Rudman exactly what he was getting for his money, Britton said.

He added that Rudman was rude and used foul language -- off camera -- in trying to resolve the dispute with AT&T staff.

Have you ever staged a sidewalk protest against a vendor? Or are phone calls and letters the furthest you've gone to make a point?

Anna February 13, 2013 at 04:58 PM
"Madder"? Really?
Jasper Stein February 13, 2013 at 06:20 PM
Corperate America Rules, they are in charge, they control the politicians!!! Look at all the money corperations put in the pockets of politicians . It is called a campaign contribution, Ha
Richard Eisenman February 13, 2013 at 06:43 PM
Yes, you have to buy 'carry-over' minutes (available from some like TracFone) that don't expire. But even then, you have to pay something to 'keep your phone service active'. I bought grandma a $10 TracFone at Walmart and paid $100 total for a year of service and something like 1000 minutes. My impression is that is the best deal for a simple voice phone.
andree February 13, 2013 at 08:25 PM
His name is rudeman llloloolloll. Anyways phone companies are corrupt they milk the public becuz we need the service. Too bad. One day there may be an honest service provider
dcast February 14, 2013 at 12:55 AM
Really!! This is news. Even in San Leandro....there must be better things to report. A new low for Patch.


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